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Terms and conditions

PREAMBLE

These general conditions of sale are concluded between fitgfitz custom and the buyer wishing to make a purchase on the website www.fitgfitzcustom.com

The Parties agree that these General Conditions exclusively govern their relationship. The site www.fitgfitzcustom.com reserves the right to modify the General Conditions from time to time.

ARTICLE 1: OBJECT

The General Conditions aim to define the conditions of the contractual relationship between the site www.fitgfitzcustom.com and the buyer.

ARTICLE 2: SERVICES

The services are only provided on new or considered new sneakers and shoes.

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1. We discuss your ideas for personalization

2. You send your product

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3. Partial payment for the establishment of a project

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4. The requested services are carried out

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5. Total payment of benefits

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6. Your package is ready for shipment.

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The customer will not be able to be returned and refunded once the pair is sent to them.

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ARTICLE 3: PRODUCTS USED

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To achieve this kind of service we use specialized paints for this kind of work.

Once applied and dry, the paint becomes resistant to water, heat and does not crack.

ARTICLE 4: AUTHORIZATION FOR THE USE OF PHOTOS

The site reserves the right to publish photos of the pair once the service is completed unless the customer stipulates a contraindication.

ARTICLE 5: DEADLINES FOR COMPLETING THE SERVICE

The service begins upon receipt of the pair, counting the working days.

Allow 2 to 3 weeks maximum depending on the number of orders before being contacted when your pair is ready for shipment.

ARTICLE 6: PRICES AND PAYMENT

fitgfitz custom reserves the right to modify the price of its products at any time, the prices invoiced will be those in force at the time of the order.

The prices vary according to the sizes of the pairs and the reasons requested.

Example: Color change only, lettering, simple to more complex patterns depending on existing models or UNIQUE customer pattern.

Below 36 from 50 Euros

From 36 to 44 from 70 Euros

From 45 to 47 from 90 Euros

Above 47 from 100 euros

Child / Baby: From 20 Euros

Lettering: From 20 Euros

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Partial payment: The client must pay 30% for the establishment of a project in case if he retracts while the project is already starting.

Delivery can only take place after full payment of the services ordered.

All payments must be settled in Euros.

Payments made via the site will be made through the secure paypal system site or bank transfer.

Paypal: payment by Paypal, the general conditions of use of Paypal apply and which the customer declares to have already consulted at the following address: https://www.paypal.com/fr/webapps/mpp/ ua / useragreement-full.

By placing an order on the Site, the Customer expressly accepts that fitgfitz custom sends him an invoice electronically or a paper invoice will be sent directly in the package.

ARTICLE 7: THE ORDER

Any order implies acceptance of the prices and descriptions of the services requested.

To place an order, the buyer must complete all the steps that are in the form indicated on the website www.fitgfitzcustom.com

Once the form has been validated, fitgfitz custom will acknowledge receipt of the order by sending an email in the following days.

we accept some orders, but shipping costs will be applied depending on your geographic area, as well as possible customs fees. The only acceptable payment methods will be those presented on the website.

In some cases, including default of payment, incorrect address or other buyer's problem, fitgfitz custom reserves the right to suspend and / or cancel the buyer's order until the problem is resolved. fitgfitz custom reserves the right to refuse to cancel any order from a customer with whom there is a dispute over payment for a previous order. The information given by the buyer when ordering commits the latter: in the event of an error in the wording of the recipient's contact details, the site cannot be held responsible for the inability to deliver the product. The buyer will then have to pay any additional costs incurred.

ARTICLE 8: DELIVERY

Your package will be sent by colissimo with tracking.

When you go to send your product, be aware that there will be no refund which will be made in the event of loss. We are not responsible for this and make sure that the recipient's address is written correctly when sending.

Shipping costs are reimbursed by our service for orders placed FROM METROPOLITAN FRANCE.

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After order confirmation, fitgfitz custom undertakes to deliver all orders placed by the buyer within a maximum period of 15 to 21 working days, to the address that the buyer provided at the time of the order, provided that this address is located in mainland France. In the event of delivery outside mainland France, fitgfitz custom cannot commit to a delivery deadline but will do its best to ensure that it does not exceed the legal deadlines.

Delivery is considered to have been made from the date of the first presentation of the products to the delivery address mentioned when ordering by the customer; this address can be that of the customer as well as that of another person designated by the latter.

For deliveries outside mainland France, the customer agrees to pay, in addition to the price excluding tax, customs duty, value added tax, and all other taxes due under the laws of the country of receipt of the order.

When the services are completed and sent, please send a confirmation email when you have received your package.

The risks are the responsibility of the customer from the moment the products were presented for the first time at the delivery address (or addresses) indicated by the customer.

In accordance with common contract law, the goods delivered will remain the property of fitgfitz custom until full payment by the customer.

All products leave our premises in perfect condition; thus the customer must immediately notify the carrier of the slightest trace of shock (holes, traces of crushing ...) on the package, during delivery, and if necessary to refuse the package. In the event of a reasoned refusal of the parcel due to damage to the parcel, please return to the transport agency and let us know.

Any complaint made by the customer after delivery will not be admissible.

Thus, any product subsequently damaged during transport, without any reservation having been made upon receipt of the package, cannot be supported by fitgfitz custom.

The buyer must formulate with fitgfitz custom any claim of delivery error and / or non-conformity of the products in kind or in quality with respect to the indications appearing on the order form. The formulation of this complaint with fitgfitz custom can be made by electronic mail (email). Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release fitgfitz custom from any liability vis-à-vis the buyer.

The warranty against hidden defects is open to the Customer who discovers an invisible defect or a defect of which he was unaware of the existence and which makes the purchased Product unfit for the use for which it is intended or which reduces this use so much that the Customer does not would not have acquired the Product or would have given a lower price for it, if he had known it. fitgfitz custom is not responsible for apparent defects of which the Customer has been able to convince himself.

ARTICLE 9: RIGHT OF WITHDRAWAL

The right of withdrawal only applies to buyers who are natural persons. In the event that the client wishes to retract while the project is in progress, he will have to give 30% of the price of the service.

If the customer withdraws while the pair is being customized, fitgfitz custom will not be able to erase what has already been done. Everything is the responsibility of the customer.

ARTICLE 10: IMAGE AND DUPLICATE RIGHTS

The site reserves the right to reproduce all reasons for providing services unless otherwise indicated.

ARTICLE 11: RESPONSIBILITY

fitgfitz custom has an obligation of means for all stages of order taking as well as for the stages subsequent to the conclusion of the contract.

Thus fitgfitz custom undertakes to describe with the greatest accuracy the services sold on its site. On the other hand, it cannot be held liable in the event that the non-performance of its obligations is attributable either to the buyer, or to the unforeseeable and insurmountable fact of a third party to the contract, or to a case of force majeure as defined by French case law. Likewise, fitgfitz custom cannot be held liable for all the inconveniences or damage inherent in the use of the Internet network, in particular a breakdown in service, an external intrusion or the presence of computer viruses, in the event of delay, non-performance or poor performance of contractual services attributable to the Customer in particular when entering the order, in the event of delay or breach of its contractual obligations caused by a fortuitous event or a case of force majeure as defined by French law and case law, in case of depreciation of the good resulting from manipulations other than those necessary to establish the nature, characteristics and conformity of this good.

ARTICLE 12: PARTIAL NON-VALIDATION

If one or more stipulation (s) of these general conditions are held to be not validated or declared as such in application of a law, a regulation or following a final decision of a competent case law, the other stipulations will keep all their strength and reach.

ARTICLE 13: PROTECTION OF PERSONAL DATA

The provision of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and warranty contracts. Failure to provide information results in the non-validation of the order.

In accordance with the law n ° 78-17 relating to data processing, files and freedoms of January 6, 1978, modified by the law n ° 2004-801 of August 6, 2004, the personal information relating to the Customers of the Site of fitgfitz custom may be subject to automated collection and processing, in accordance with the purposes provided for during the collection. As such, fitgfitz custom is considered the sole data controller within the meaning of the aforementioned law.

In accordance with the "Informatique et Libertés" law, the processing of personal information relating to customers has been declared to the National Commission for Computing and Liberties (CNIL). The customer has (law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise on the site on simple request by electronic mail (email) to the address: fitgfitzcustom@gmail.com. In addition, fitgfitz custom undertakes not to communicate, free of charge or with compensation, the contact details of its customers to a third party.

ARTICLE 14: MODE OF PROTECTION OF BANKING INFORMATION

The banking information is transmitted by the Customer through the secure system SSL (Secure Socket Layer) so that the information transmitted is encrypted by software and that no third party can become aware of it during transport on the network. When confirming an order, fitgfitz custom only reveals the last four digits of the Customer's bank card. fitgfitz custom nevertheless transmits the entire number to the bank card GIE (Economic Interest Grouping bank card) during the processing of the order.

The security procedures of fitgfitz custom may lead him to ask the Customer for the cryptogram associated with the bank card as well as possibly a proof of his identity before being able to communicate his personal information.

The Customer undertakes to protect against unauthorized access the computer from which he sends his personal information, by a personal password (which he must not entrust to a third party) comprising at least a capital letter, a small letter and a number. If using a public or shared computer, the Customer agrees to disconnect from his session after each use.

ARTICLE 15: ARCHIVING / PROOF

In accordance with articles 1369-4 of the Civil Code and L.134-2 of the Consumer Code, any contract concluded with the Customer corresponding to an order for an amount greater than 120 euros including tax will be archived by fitgfitz custom. To access the archived contracts that he has taken out, the Customer must send a request by email to the following address:

fitgfitzcustom@gmail.com. fitgfitz custom will process their request and tell them the procedure to follow.

The computerized registers of fitgfitz custom will be considered by the parties as proof of communications, orders, payment and transactions between the parties.

ARTICLE 16: APPLICABLE LAW AND JURISDICTION JURI DICTIONNELLE

Any order placed through www.fitgfitzcustom.com implies the customer's acceptance, without any restriction, of the General Conditions of Sale of fitgfitz custom.

The interpretation and execution of these T & Cs as well as all acts resulting from them are subject exclusively to French law.

In the event of a dispute, jurisdiction is assigned exclusively to the competent French courts.